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TERMS AND CONDITIONS
These are the terms and conditions on which we supply products to you.
Please read these terms carefully before you submit your order to us. There terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
We are Go Outdoors Retail Limited a company registered in England and Wales.
Our company registered number is 12659342 and registered office address is Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.
Our registered VAT number is GB787440102.
You can contact us by telephoning our Customer Services team on 0330 008 1555 (8am - 8pm, 7 days a week) or by writing to us at GO Outdoors, Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
"Contract" means the contract between us and you for the sale and purchase of the Products in accordance with these Terms;
"Product" means a product set out in the Order;
"Order" means your order of the Products submitted by you online via the Website;
"Terms" means these terms and Terms as amended from time to time in accordance with clause 9.1;
"We/our/us" means Go Outdoors Retail Limited;
"Website" means the website located at www.gooutdoors.co.uk or any subsequent URL which may replace it;
"You/your" means the person who purchases Products from us using the Website.
1.2 In these Terms, the following rules apply:
1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
1.2.3 This agreement shall be binding on, and ensure to the benefit of, the parties to this agreement and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party's personal representatives, successors and permitted assigns.
1.2.4 A reference to writing or written includes email.
1.2.5 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
2.1 The Order you place constitutes an offer to purchase the Products in accordance with these Terms. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing. You may only purchase Products from us if you meet any legal age requirement necessary for the acquisition of the Products.
2.2 Your Order will only be deemed accepted by us when you have paid for the Products, monies received by us and the Products have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Products have been dispatched. The Contract between us is formed when we send you an email confirming that the Products have been dispatched.
2.3 If we are unable to accept your Order, we will inform of you this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
2.4 We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.
3.1 The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your Product may vary slightly from those images.
3.2 The packaging of the product may vary from that shown on images on our Website.
3.3 We reserve the right to amend the product description if required.
3.4 All weights and sizes are supplied as a guide only and are approximate.
3.5 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or PayPal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.
3.6 Products which are on special offer or promotion are only available in limited qualities, sizes and colours. When stock of a product on special offer or promotion runs out, we will no longer be able to supply that item at the special offer or promotion price.
4.1 The price of the Product is the price set out on the Website at the time you submit your Order. A valid Membership is required to access the Members price online or in store. Membership can be purchased online or in store for just £5 per year.
4.2 The price of the Product is inclusive of VAT (where applicable) at the current rate chargeable in the UK. If the rate of VAT changes between your Order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
4.3 Our Website accepts payment by most major credit cards and debit cards or by PayPal. We are unable to accept payment online by cheque, cash, GO Outdoors Gift Vouchers, GO Outdoors Gift Cards, high street vouchers or any other form of payment.
4.4 Please ensure that the expiry date of your credit or debit card is after the anticipated dispatch date of your Order. Without prejudice to clause 2, payment will be debited from your account at or around the point you make your order, and if your payment card has expired we will be unable to take the payment and fulfil your Order.
4.5 Without prejudice to clause 2, we will endeavour to process any payments at or around the time you make your order. If this process is not successful, we will reprocess accordingly. We will not inform you if this delay occurs. We are not liable for any bank charges that may be incurred by you if insufficient funds are available at the time when payment is taken.
4.6 All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
4.7 To prevent fraudulent use of credit and debit cards, we instruct a third party to validate the names, addresses and other information supplied during the order process against commercially available records. By ordering from the Website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.
4.8 Where an Order is made from a country outside the United Kingdom, we are unable to accept payment by credit or debit cards unless they can be authenticated using 3-D Secure. If you are unable to pay by PayPal or by using a credit or debit card which can be authenticated by using 3-D Secure we will be unable to process and dispatch your Order and your Order will be cancelled.
4.9 Duty payments and customs
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation, once the products reach their specified destination. The recipient of the products must comply with all applicable tax and duty regulations of the country in which the products are to be delivered. . The recipient of the goods, which may not be the person who's ordered them, will receive a separate request from the shipping provider for payment of these charges.
If you're ordering products to be delivered to someone else, please make sure they're aware that they will be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the applicable tax and duty regulations in any country before ordering products to be delivered there.
Payment and VAT
Payment for products and delivery services can be made in GBP, US Dollars, Australian Dollars or Euros, as applicable. All prices shown on the website for both products and delivery services are inclusive of any applicable VAT. The total price you pay us for products is fixed, regardless of whether or not VAT at the prevailing rate (rates vary from country to country) is chargeable on the sale.
Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, and not subject to VAT. However, the price paid by you for the products and delivery services will remain the same as shown on the website at the point of order.
Because of this, our website may not be the best way for you to buy products if you're either a non-UK resident or wish to claim back VAT on orders for delivery outside the EU, or you're an EU business customer expecting to buy goods and delivery services without VAT on them.
Where you are an EU business customer please contact us and we will be happy to discuss your requirements.
VAT refers value added tax, goods and services tax or equivalent.
4.10 Pay Later and Pay In 3 Instalments with Klarna
In cooperation with Klarna Financial Services UK Limited, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 30 Days
- Pay in 3 Interest Free Installments
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply. klarna.com/uk/terms-and-conditions.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
5.1 The delivery options available for each product and their charge are provided on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. For more information about delivery options, their charges and lead times please click here. For information on international delivery, please click here.
5.2 If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for any delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
5.3 If no one is available at your address to take delivery and the Products cannot be posted through the letterbox, we will either attempt to deliver to a neighbour or we will leave you a note informing you of how to rearrange delivery or collect the Products from your local Post Office or delivery depot.
5.4 If you do not collect the Products from one of our stores as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a local Post Office or your delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
5.5 You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the Contract as at an end straight away if any of the following apply:
• we have refused to deliver the Products;
• delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
• you told us before we accepted your Order that delivery within the delivery deadline was essential.
5.6 If you do not wish to treat the Contract as at an end straight away, or you do not have the right to do so under clause 5.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.
5.7 If you do choose to treat the Contract as at an end for late delivery under clause 5.5 or clause 5.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the Order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either return them in person to one of our stores (except Hathersage), post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please see our Returns Procedure by clicking here.
5.8 The Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.
5.9 You own the Product once we have received payment in full.
5.10 Products delivered to some destinations, mainly outside the European Union, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the Products is responsible for all custom formalities for their import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the Products, not the person who made the Order, will receive a separate request payment for these charges from our delivery agent.
5.11 If you are ordering products to be delivered to someone in a jurisdiction outside the United Kingdom, please make sure they are aware that they will be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on them. We advise that you check the import charges applicable in any country before ordering products to be delivered there.
5.12 If the Goods are not delivered on the date expected, You should notify us of such non-delivery within 30 days of such failure of delivery.
6.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days of receipt of the Products. However we have extended that right to 28 days from receipt of the Products as described at clause 6.3. This means that during the relevant period if you change your mind or decide for whatever reason that you do not want to receive or keep the Products, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.
6.2 However, you do not have a right to cancellation in respect of the following Products which can only be returned if they are faulty or not as described:
• personalised and made-to-order products;
• perishable products such as food (save where such products have a prolonged use by date)
• products, such as gas cylinders and cartridges, safety headwear, swimwear and underwear, sealed for health or hygiene purposes, once these have been unsealed after you receive them.
6.3 Your legal right to cancel a Contract starts from the date that we send you an email confirming that the Products have been dispatched which is when the Contract between us is formed and ends 28 days after the day you receive the Products.
6.4 To cancel a Contract with us, you need to let us know that you have decided to cancel. Please let us know by doing one of the following:
• Phone: call Customer Services on 0330 008 1555
• Online: complete the contact us form on our Website
• By post: send a letter to XPO Logistics
ERF Way
Middlewich
CW10 0QJ
6.5 If you use the online form we will email you to confirm we have received your cancellation. If you are emailing us or writing to us please include your name, home address, details of your order, your phone number and email address. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
6.6 If you cancel your Contract with us, we will:
• refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in value (which may be as much as the Contract price), if this has been caused by you using them or handling them in a way which would not be permitted in a shop. If we refund you the price before we are able to inspect the Products and later discover you have used them or handled them in an unacceptable way, you must pay us an appropriate amount (which may be as much as the Contract price);
• refund any delivery costs you have paid, although, as permitted by law, the maximum refund may be the costs of delivery by our basic delivery charge;
• make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
• if you have received the Products and we have not offered to collect them from you, your refund will be made 14 days from the day on which we receive the Products back from you, or if earlier, the day on which you provide us with evidence that you have sent the Products back to us. For information on our Returns Procedure, please click here;
• if you have not received the Products or you have received them and we have offered to collect them from you, your refund will be made within 14 days of your telling us you have changed your mind.
6.7 If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of the Products in full, together with any delivery charge and the costs of postage or collection in returning them to us.
6.8 We will refund you by the method you used to pay for the Products.
6.9 If Products have been delivered to you before you decide to cancel your Contract:
• you must return them to us without due delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back (and we recommend using a trackable service and obtaining proof of postage), return them to one of our stores (except our store in Hathersage) or if the Products need collecting because they are too large or heavy for posting, by calling Customer Services on 0330 008 1555. For our Returns Procedure, please click here. You must take care to ensure that the Products are not damaged in transit; this includes making sure that they are securely packaged. We cannot be responsible for lost or damaged returns;
• unless the Products are faulty or not as described, you will be responsible for the cost of returning them to us.
6.10 Due to the speed of our ordering process we may not be able to cancel your Order before dispatch. If you exercise your right to cancel prior to receiving the Products, we will attempt to stop the Products from being delivered to you. However, it this is not possible and the Products are delivered, you will be able to return them in line with your rights set out above.
6.11 We are under a legal duty to supply products that are in conformity with these Terms. This means that the products must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 28 days of receipt then your legal rights entitle you to request a full refund of the faulty Product. Should a fault occur after the initial 28 days but before the expiry of 6 months of receipt of the Product, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. We have extended this right from 6 months to 12 months of receipt of the Products.
6.12 If you wish to exercise your legal rights to reject Products because they are faulty or mis-described you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting because they are too heavy or too large) allow us to collect them from you. For details of our Returns Procedure, please click here. If you no longer have the delivery note or receipt for the Products, please call Customer Services on 0330 008 1555.
6.13 For faulty Products, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to you within 14 days of the day that we agree that you are entitled to a refund.
6.14 It is not always possible to exchange Products which were originally purchased as a special offer or on promotion for the same price as the original special offer or promotion price. Special offers and promotions are separate stock items to our normal 10% discount items. Some items will have been selected as special offer or promotion Products due to their size or colour. Consequently, Products at the special offer price may only be available in a limited choice of size or colour. Also, by the time you wish to exchange the Product, the special offer or promotion item may have sold out and the special offer or promotion price may no longer be available.
7.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
7.2 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity.
7.3 We do not in any way exclude or limit our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title, quiet possession and free from encumbrances);
• any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
• damage cause by defective products under the Consumer Protection Act 1987.
8.1 We will use the personal information you provide to us:
• to supply the Products to you;
• to process your payment for the Products;
• if you agreed to this during the Order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
8.2 Where we extend credit to you for the Products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
8.3 We will only give your personal information to other third parties where the law either requires or allows us to do so.
9.1 We amend these Terms from time to time. Each time you order Products from us, the Terms in force at the time of your Order apply to the Contract between you and us.
9.2 We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these Terms.
9.3 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
9.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
9.5 Each of the clauses of these Terms operates separately. If any court or relevant authority decide any of them are unlawful, the remaining clauses will remain in full force and effect.
9.6 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
9.7 These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts.
10.1. Definitions
“Brand Partner” means a third-party brand whose products are available for purchase directly from that brand via the Go Website. Click here to see our Brand Partner list.
“Brand Partner Order” means Your order of a Product from a Brand Partner via the GO Website
“Brand Partner Product” means a Product sold by a Brand Partner via the GO Website
“GO Outdoors/We/Our/Us” means Go Outdoors Retail Limited
“GO Product” means any product purchased on the GO Website and sold and fulfilled by GO
“GO Website” means www.gooutdoors.co.uk
“Order” means any an order to purchase a Product on the GO Website
“Product” means any product purchased on the GO Website
10.2. Our Contract with You
a. These terms are entered into for use of the GO Website for the purchase of Brand Partner Product for domestic delivery within the UK (“Brand Partner Order Terms”).
b. In addition to these Brand Partner Order Terms, Your purchase of a Brand Partner Product via the GO Website shall be subject to the Brand Partner Terms and Conditions, between You and the Brand Partner (“Brand Partner Terms”). You can find these here or on the respective product page under “more information”. In the event of any conflict, these Brand Partner Order Terms shall take precedence.
c. The Brand Partner Order You place is an offer to enter into a contract with the Brand Partner to purchase the Brand Partner Products (the “Contract”). You are responsible for ensuring that Your Order is correct. You may only purchase Products if You meet any legal age requirement necessary for the purchase.
d. If You place an Order, the Brand Partner is not obliged to accept that Order. The Contract is created, and Your offer is accepted by the Brand Partner, when You receive the confirmation email confirming that payment has been accepted for the Brand Partner Product. Any variation of the Contract by You must be expressly agreed between You and the Brand Partner and notified to Us.
e. You may include any number of items within a single Order, subject to any restrictions set out in these Brand Partner Order Terms, the Brand Partner’s Terms or on the GO Website. We and the Brand Partner reserve the right to refuse to supply Products to any person.
f. Each Order You place will be subject to a separate Contract between You and the respective Brand Partner. If You place an order for a Product sold by Us and a Product sold by a Brand Partner:
i. the Product sold by Us will be sold and delivered to You in accordance with Our GO Terms and Conditions and the Brand Partner Product will be sold and delivered to You in accordance with these Brand Partner Order Terms and the Brand Partner’s Terms;
ii. the delivery options available to You will be presented during Your checkout journey;
iii. You will only be charged one delivery fee as stated on the checkout page ;
iv. only card payments will be accepted, this means that alternative payment options such as PayPal and Buy Now Pay Later will not be available; and
v. offers and promotions offered by GO on GO Products will apply but may not be applicable to Brand Partner products, see here for a list of exclusions.
10.3. Your Order
a. Placing Your Order
By clicking on "Place your order", You are confirming that You have read, understood and accepted these Brand Partner Order Terms and the Brand Partner Terms. At this point, if Your Order contains a Brand Partner Product, Your Brand Partner Order will be submitted to the Brand Partner.
b. Order Acknowledgement
Once We have received confirmation that Your payment has been authorised, a screen will appear thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Products, price, any delivery charge and which Products are Brand Partner Products and set out the relevant delivery details for those Products. You may print a copy of the Order acknowledgment and e-mail and keep them for Your records. Please note, the Brand Partner’s acceptance of Your Order (regardless of the content of any emails We send You) will only take place at the time payment has been taken.
10.4. Price and Payment
a. Prices and delivery charges are as published on the Website when payment is taken. Prices include VAT and are in pounds sterling. Delivery charges are shown separately. All applicable delivery charges are as stated on the Website. The delivery charge Your Order is shown on the shopping basket page below Your chosen Brand Partner Products.
b. We take all reasonable care to ensure that the price of the items indicated to You is correct, but We may amend prices at any time as required by the Brand Partner.
c. Student discount and any other offers or discounts which may be offered by GO Outdoors from time to time are excluded from purchases of Brand Partner Products, except for Members Prices available to GO Membership holders and as otherwise stated here.
d. We accept payments via most major credit and debit cards. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks, as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order on behalf of the Brand Partner and We and the Brand Partner will not be liable for any delay or non-delivery.
e. We may validate the names, addresses and other details supplied by You against commercially available records (including Electoral Roll data and credit reference services). We may also use third parties to do this. Information that You provide to Us may be disclosed to a registered credit reference agency, which may keep a record of the information. By ordering from the GO Website, You agree to such checks. Please refer also to our privacy policy. These measures are taken to protect You and to ensure Your shopping experience with GO is as secure as possible.
f. Payments for the Brand Partner Products will be processed by a third-party payment processor and held separately for the Brand Partner. Your obligation to pay for the Brand Partner Products will be satisfied once the third-party payment processor collects the respective payment from You.
g. If the Products have been delivered in accordance with clause 6(a), the amount due to the Brand Partner (which is the price minus all amounts paid and payable to Us or which amounts We shall be entitled to retain or deduct in accordance with the terms agreed between Us and the Brand Partner) will be released by the third-party processor to the Brand Partner (subject to the terms agreed between the Us and the Brand Partner).
10.5. Refusal or Cancellation by Us or the Brand Partner
a. We or the Brand Partner may refuse Your Order or cancel Your Order if We decide it is reasonable to do so. This may include circumstances where:
i. We are unable to obtain authorised payment or the payment process is incomplete; or
ii. We identify a product or pricing error on the GO Website; or
iii. You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or
iv. We suspect that Your Order is related to fraudulent activity; or
v. You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or
vi. Products are unavailable or out of stock.
b. If We are unable to accept Your Order or the Brand Partner is unable to deliver Your Order, We will inform You of this on behalf of the Brand Partner and, where Your payment has been processed, We will issue a full refund within 3-5 working days.
c. We and the Brand Partner will not be responsible for any compensation if the Brand Partner Products that You order are not available for any reason.
10.6. Delivery
a. The Product shall be delivered to the address You entered during the checkout process which must be situated in the United Kingdom.
b. A Product will be Your responsibility from the time the Product is delivered to the delivery address specified.
c. Title in the Brand Partner Product will transfer from the Brand Parter to You once it has been paid for in full and it has been delivered to You.
d. For further information in relation to delivery, please refer to the respective Brand Partner Terms.
10.7. Cancellation and Returns by You
a. All cancellations and returns of Brand Partner Product are subject to the Brand Partner Terms. If You wish to cancel or return a Brand Partner Product, please follow the returns process set out in the document included in Your parcel.
b. You have a legal right to change Your mind and cancel the Contract (subject to certain exceptions set out below) in respect of all or certain Brand Partner Products delivered without giving any reason.
c. It is not necessary to notify Us of cancellation separately or in addition to returning Your Brand Partner Product in accordance with the returns process, however You may wish to cancel by sending Us the cancellation form provided or by letting Us know using any of the following methods within 14 days of receiving the respective Product:
i. by post to GO Outdoors, Hollinsbrook Way, Bury, Lancashire, BL9 8RR;
ii. by phone to Customer Services: 0330 008 1555; or
iii. online: click here to complete our contact form.
d. If You use the online form, We will email to confirm We have received Your cancellation. If You are emailing Us or writing to Us, please include Your name, Your order number and specify the Product You would like to return.
e. If You have notified Us in accordance with paragraph 7(c) above, You must return the Brand Partner Products to the Brand Partner (at Your own risk and cost) directly and, within 14 days of notifying Us that You wish to cancel in accordance with the Brand Partner Terms. However, You do not need to notify us of cancellation separately and any return to the Brand Partner within 28 days of delivery in accordance with the Brand Partner returns process will be deemed as notice of cancellation.
10.8. Refunds
a. Once Your cancellation or return is accepted, usually within 14 (fourteen) days of receiving the returned Brand Partner Products or proof of postage, the Brand Partner will ordinarily instruct Us to issue the refund to You.
b. Once We receive such instructions, You will receive a refund of the price You paid for the Brand Partner Product including the delivery fee (via the payment method You Used to purchase the Brand Partner Products).
c. If You have decided to keep part of Your Order, You may not be entitled to a refund of the delivery fee.
d. If the Brand Partner Products are not delivered within the delivery timeframe, please notify Us via:
i. by contacting us online; or
ii. by phone to Customer Services: 0330 008 1555.
10.9. If Things Go Wrong (Faulty or Non-Delivery of Brand Partner Products)
a. The Brand Partner may provide a warranty that the Brand Partner Products that Brand Partner supplies are of satisfactory quality and are fit for the purpose for which Brand Partner Products of that nature are commonly supplied as set out in the Brand Partner Terms.
b. If You believe that any Brand Partner Products ordered do not conform as described in paragraph 9(a) above, please contact Us:
i. by contacting us online; or
ii. by phone to Customer Services: 0330 008 1555
to attempt to resolve the issue in the first instance.
c. In the event of non-delivery verified by Us and You notify Us of this in accordance with paragraph 8(d) above, We will inform the Brand Partner and, the Brand Partner will make a decision to either replace the Brand Partner Products or make a decision to refund You.
d. If the Brand Partner decides to refund You, You will be issued a refund of the price You paid for the respective Brand Partner Product including the delivery fee, subject to paragraph 8(c) above (via the payment method You used to purchase the Brand Partner Products).
10.10. Limitation of Liability.
a. NOTHING IN THE CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT:
i. OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR AND/OR THE BRAND PARTNER’S NEGLIGENCE (RESPECTIVELY); OR
ii. ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD; OR
iii. LIABILITY THAT WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS, WHICH IT WOULD BE ILLEGAL FOR US OR THE BRAND PARTNER TO EXCLUDE.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
b. We and are not responsible to You for loss or damage of a kind that We or the Brand Partner could not reasonably have foreseen, or which results from You misusing the Brand Partner Goods, or loss and/or damage as a result of wear or tear or otherwise from a Brand Partner Good which is damaged after it was delivered to You.
c. Many of the Brand Partner Goods offered via the GO Website are items which may not be suitable for sports, camping or other activities unless otherwise stated. You should therefore satisfy Yourself that items are suitable for the type of activity that You wish to use them for.
d. We will not be in any way responsible to You: for Your failure to comply with the Brand Partner’s obligations under the Contract; or for costs or liabilities which You incur as a result of any circumstances beyond our or the Brand Partner’s reasonable control including, but not limited to, any act of God, flood, fire, trade dispute, lack of third party materials and services, or terrorist acts.
10.11. General
a. Governing Law. These terms are governed by English law and both We and You agree that any dispute arising under or connected to it will be decided by the English Courts.
b. Severance. If any part of a paragraph or a whole paragraph of these Brand Partner Order Terms are found in any way to be void by a Court or other competent authority, then all other parts of the paragraph or the rest of the Brand Partner Order Terms will continue to apply.
c. Variation. We may amend these Brand Partner Order Terms at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order, the Contract will remain subject to the version of the Brand Partner Order Terms that were in place at the time when You placed Your Order.
d. Complaints and Queries. For any complaints or queries, please see contact our Customer Care team:
i. by post to GO Outdoors, Hollinsbrook Way, Bury, Lancashire, BL9 8RR;
ii. by contacting us online; or
iii. by phone to Customer Services: 0330 008 1555,
These terms were last updated [2nd Oct 2023]. © GO OUTDOORS RETAIL LIMITED 2023. All rights reserved.
|
Seller |
Brand |
Product Type |
Registered Company Name |
Registered Company Number |
Registered Address |
View Sellers T&C's |
|---|---|---|---|---|---|---|
|
Gardiner Brothers |
Amblers Safety |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Berghaus |
Berghaus |
Footwear & Apparel |
BERGHAUS LIMITED |
00871405 |
8 Manchester Square, London, W1U 3PH |
|
|
Gardiner Brothers |
CAT |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Cotswold |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Craghoppers |
Craghoppers |
Men's, Women's & Children's Clothing, Accessories & |
Craghoppers Limited |
03057810 |
Risol House, Mercury Way Dumplington, Urmston, Manchester, M41 7RR |
|
|
Gardiner Brothers |
Crocs |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Dickies |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Dunlop |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Hard Yakka |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Helly Hansen Outdoor |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Helly Hansen Safety |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Hey Dude |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Hi Tec |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Hunter |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Magnum |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Muck Boots |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Skechers |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Sperry |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |
|
|
Gardiner Brothers |
Timberland Pro |
Footwear & Apparel |
Gardiner Bros and Company (Leathers) Ltd |
00534801 |
Unit F&G Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PH |